Memphis veterinary services – delivered with courtesy and respect!

We are a true FAMILY PRACTICE, serving our community since 1978. Our mission is to provide high quality care including medicine, surgery, education and communication. We don’t answer to a suit in Connecticut or corporate office in Oregon, only our Clients.

We operate by appointment; occasionally we are able to accept a walk-in. We triage Patients in the following order: True Emergencies/Urgent, Appointment, Walk-in. Once you are an established Client, day admission service for procedures is available at no additional charge.

In most cases, one of our Veterinary Assistant or Licensed Veterinary Technicians will gather your Pet’s medical history, current condition and the reason for your visit. Then, a Veterinarian will examine your Pet, ask questions and may recommend diagnostic tests. Once the tests have been completed, your Doctor will discuss a possible diagnosis and treatment plan. Note that many tests can be conducted here at RBAH, while some will be submitted to the outside laboratory or require referral to a Veterinary Specialist. Our Veterinary Assistant or LVT will come back to wrap things up and will provide you with helpful Pet care information (frequently in a form of website or handout) and answer questions. Our Reception will process your payment and schedule follow up.

Efficiency is our goal with respect for your temporal commitments. We sincerely appreciate your help by coming to your appointments 15 minutes early and letting us know about rescheduling appointments with as much notice as possible. Nice gesture like that opens the appointment for the next Pet in need – and that Pet could be yours! We also ask that you engage with our Team Members and avoid using your mobile devices. They can be very distracting and reduce the efficiency of our communication. Please ask about our Deposit Policy.

We accept New Clients to the best of our ability! In order to maintain efficiency, New Clients and all surgical procedures require a non-refundable deposit. No-shows (one) and excessive cancellations (third request for same appointment, as well as cancelling with one business day or less notice) are subject to a non-refundable deposit per occurrence.  The deposit will apply as credit to your next visit and are forfeited in case of no shows. Please note that we have a Zero Tolerance Policy for mistreatment of our Team. We kindly request patience and respect in all forms of communication.

We are excited to meet you and your animal family members. We tremendously appreciate your patience, understanding, and compliance with our procedures and policies. Compassion is a mutual gift we can exchange any time!