Memphis veterinary services – delivered with courtesy and respect!
We are a true FAMILY PRACTICE, serving our community since 1978. Our mission is to provide high quality care including medicine, surgery, education and communication. We don’t answer to a suit in Connecticut or corporate office in Oregon, only our Clients. Pets can’t tell us what’s wrong, so we listen to you! The Healthcare Team and pet owner work together as a team in the best interest of the Pet.
While most Veterinary clinics are currently curbside, we offer in person service to improve your comfort, confidence and safety of your Pet. You may request curbside service; we may ask you to assist with pet transport until they are secure in the building. In order to maintain social distancing in Exam Rooms, we will perform most procedures in the Treatment Area and return to communicate with you. Please follow the most current Health Guidelines by washing your hands frequently, wearing a mask, etc. It is getting increasingly difficult to accept walk-ins due to excessive case load and our commitment to maintain social distancing. We triage Patients in the following order: True Emergencies, Appointment, Walk-in. Once you are an established Client, day admission service for procedures is available at no additional charge.
In most cases, one of our Veterinary Assistant will start by asking about your Pet’s medical history, current condition and the reason for your visit, gathering data for the Doctor. Then, one of our Veterinarians will examine your Pet, ask you further questions and may recommend diagnostic tests. Some of the questions may seem repetitive – we are ensuring complete data collection for your case. Once the tests have been run, your Doctor will discuss a possible diagnosis and treatment plan. Note that many tests can be conducted in house, while some will be submitted to the outside laboratory or require referral to a Veterinary Specialist. Most tests and procedures can be conducted promptly, however the global pandemic has caused delays in everything from laboratory results, delivery of certain medications and foods, and referral schedules. Our Veterinary Assistant will come back to wrap things up and will provide you with helpful Pet care information (frequently in a form of website or handout) and answer wellness and care questions for you. Our Reception will process your payment and schedule any needed follow up.
The COVID pandemic, labor crisis and increased demand for Veterinary services necessitated some adjustments in our Policy. Our goal is to see everyone on time, with efficiency and respect for your temporal commitments. We sincerely appreciate your help by coming to your appointments 15 minutes early and letting us know about cancelling appointments with as much notice as possible. Nice gesture like that opens the appointment for the next Pet in need – and that Pet could be yours! We also ask that you engage with our Team Members and avoid using your mobile devices. They can be very distracting and reduce the efficiency of our mutual communication.
We are still accepting New Clients to the best of our ability! In order to maintain efficiency, New Clients and all surgical procedures require a non-refundable deposit. No-shows (one) and excessive cancellations (third request for same appointment, as well as cancelling with one business day or less notice) are subject to a non-refundable deposit per occurrence. The deposit will apply as credit to your next visit. Lastly, please note that we have a Zero Tolerance Policy for mistreatment of our Team. We understand current challenges have everyone on edge, and we kindly request patience and respect in all forms of communication.
We are excited to meet you and your human and animal family members. As every business, we tremendously appreciate your patience, understanding, and compliance with permanent and temporary policies. Compassion is a mutual gift we can exchange any time!