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What To Expect

Memphis veterinary services – delivered with courtesy and respect!

As a new Client of our Animal Hospital in Memphis/Bartlett, you can expect our full attention to your Pets’ needs. We are a true FAMILY PRACTICE, serving our community since 1978. We don’t answer to a suit in Connecticut or corporate office in Oregon. We serve our Patients and work with you, our valued Clients! Please be ready to discuss the pertinent history: preventive care and dates, your Pet’s clinical signs, duration, severity, whether other animals are showing same signs, etc. Pets can’t tell us what’s wrong, so WE WANT TO LISTEN TO YOU! The healthcare team and pet owner essentially team up in the best interest of the Pet.

When you arrive for your appointment, you will be greeted warmly, and we’ll usher you into an examination room after checking in your pet. Please arrive 10-15 minutes prior to your appointment time to fill out the New Client Registration and get your chart ready for the Doctor. We accept walk-ins, however we kindly ask you schedule an appointment to avoid excessive wait times. We triage Patients in the following order: True Emergencies, Appointment, Walk-in. Once you are an established Client, drop off service for procedures is available at no additional charge.

In most cases, one of our Veterinary Assistant will start by asking about your Pet’s medical history, current condition and the reason for your visit, gathering data for the Doctor. Then, one of our Veterinarians will examine your Pet, ask you further questions and may recommend diagnostic tests. Once the tests have been run, your Doctor will discuss a possible diagnosis and treatment plan. Note that many tests can be conducted in house, while some will be submitted to the outside laboratory. Our Team will let you know the approximate date of expected results – most are very prompt!

This is a great time to ask questions. Our Team is here to make sure you’re completely comfortable with the information we’re providing. Remember, WE ARE A TEAM.

Our Veterinary Assistant will likely come back to wrap things up and will provide you with helpful Pet care information (frequently in a form of website or handout) and answer wellness and care questions for you. Our Reception will process your payment and schedule any needed follow up.

Please note: Our goal is to see everyone on time, with efficiency and respect for your temporal commitments. Although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible. Should you need to reschedule your appointment please call us! Keep in mind that no shows and excessive cancellations may be subject to a deposit. If you aren’t able to make your appointment, the next Patient would appreciate the open spot! Thank you so much for understanding.

We are excited to meet you and your human and animal family members!